(1) Vendor needs to provide transportation system oversight and management service.– Providing daily operational oversight and management of the statewide system.– This includes providing customer service, managing conflict, providing issue resolution, and all caller management.– Designing all bus routes, runs, and schedules using route planning software system.– Maintaining programmatic data sets. This includes student demographic data, logistical routing data, financial data, and all other relevant data sets, such as service specifications, that are required to ensure system accountability.– The System Manager will be required to communicate information via regular reports on system operations, cost analysis and qualitative elements such as material lateness in service or other logistical and operational problems.– Establishing and maintaining a system of communication with bus operators, placement schools, resident districts and parents in order to accommodate and implement required transportation modifications.– Managing end user relationships and providing resolution to customer service complaints.(2) All the questions must be submitted no later than January 14, 2025.
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