(1) Vendor needs to provide professional information technology services to the government authority located in Rhode Island. – Perform an initial onsite review of the facilities and their technology.– Provide remote technical response to facility network infrastructure and other outages/issues in a responsive manner, 24 hours per day and 365 days per year.– Provide remote monitoring for network integrity and network/data security.– Respond to facility information technology and data related issues, including but not limited to network connectivity, electronic device, software, data, internet connectivity and cybersecurity related issues.– Perform preventive maintenance of network infrastructure and technology assets.(2) All questions must be submitted no later than October 25, 2024.
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