(1) Vendor needs to provide information systems management to the government authority located in RI. – To assist the city in managing and maintaining all of its Information Technology (IT) functions.– Managed Information Technology (IT) Services – Including but not limited to procurement and installation of hardware, schedule maintenance, monitoring to detect and resolve issues, security, remote and on–site support services, improved IT governance through controlled and authorized changes, desktop and email backup for compliance with public information requests and applicable public record retention laws, desktop/cloud–based software upgrades.– Disaster Recovery Plan– Describe your approach/solution for Disaster Recovery Planning for Critical Data– Monthly Executive Reports to include:– Updated lists of assets for analysis, look up and historical purposes recommendations for improved Citywide IT system performance and capacity management.Participate in Strategic Planning– Please describe services offered in strategic planning.– Describe your approach or solution to:– Software and hardware upgrades and purchases– Develop software/hardware policies and procedures(2) All questions must be submitted no later than October 16, 2024 (3) A mandatory pre–bid meeting will be held on October 11, 2024. (4) The contract period will be for three years.
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