(1) Vendor needs to provide enterprise learning management system and related services.– Solution must be cloud–based (i.e. SaaS: software–as–a–service)– The hosting of courses will support traditional distance learning classes as well as blended courses.– The service provider will guarantee 99.9% reliability (99.9% uptime access to content), provide back–up and continuity of operations (COOP), and enable mobile learning by providing course access to students on mobile devices from anywhere at any time– The system should be compatible with all browser types and allow staff and student access from any access point or platform.– Provide on–going support and service, including telephone and web–based customer support twenty–four hours per day, seven days per week that is accessible by users worldwide, and any needed system upgrades, fixes, data recovery assistance, and enhancements to the items installed.(2) The contract period will be for one year.
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