Posted Date : October 13,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-3719
Government Authority located in Providence, Rhode Island; USA based organization looking for expert vendor for information technology managed services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide information technology managed services to the government authority located in Providence, RI.
- Superior and responsive 24x7x365 help desk
- Multiple methods to open tickets such as phone call, email, and client portal
- Third party application support
- Vendor management - coordinating with vendors to drive business impacting issues to resolution
- Manage, monitor, and track all support related issues, and provide monthly updates concerning significant support patterns or issues
- Scheduling a call back for help desk assistance at a time that is convenient for our staff
- Ability to handle multiple customers impacted by the same event.
(2) A mandatory pre-bid conference will be held on October 18, 2021.
[C] Eligibility:
Onshore (USA Organizations Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 29,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-3719
Government Authority located in Providence, Rhode Island; USA based organization looking for expert vendor for information technology managed services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide information technology managed services to the government authority located in Providence, RI.
- Superior and responsive 24x7x365 help desk
- Multiple methods to open tickets such as phone call, email, and client portal
- Third party application support
- Vendor management - coordinating with vendors to drive business impacting issues to resolution
- Manage, monitor, and track all support related issues, and provide monthly updates concerning significant support patterns or issues
- Scheduling a call back for help desk assistance at a time that is convenient for our staff
- Ability to handle multiple customers impacted by the same event.
(2) A mandatory pre-bid conference will be held on October 18, 2021.
[C] Eligibility:
Onshore (USA Organizations Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 29,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$