Posted Date : April 19,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-43118
Government Authority located in Rhode Island; USA based organization looking for expert vendor for information technology service management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology service management system must be able to grow into supporting all aspects of IT service management including service requests, change management and requests, project, portfolio, and configuration management.
- The system must support an end-user interface for submitting and receiving status updates about all of the elements of the ITIL framework and support both request approval processes as well as the prioritization and scoring activities of our IT governance groups.
- Integration, as appropriate, from its student information system, PeopleSoft version 9.0/9.2, financial system, PeopleSoft financials version 9.2, and its human resource system, PeopleSoft
Human capital management version 9.2.
-Ongoing technical support services for all service delivery of the system to URI, including ongoing live environment support, performance monitoring, data security systems and procedures, patches, fixes, and upgrades.
(2) All questions must be submitted no later than April 27, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 14,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-43118
Government Authority located in Rhode Island; USA based organization looking for expert vendor for information technology service management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology service management system must be able to grow into supporting all aspects of IT service management including service requests, change management and requests, project, portfolio, and configuration management.
- The system must support an end-user interface for submitting and receiving status updates about all of the elements of the ITIL framework and support both request approval processes as well as the prioritization and scoring activities of our IT governance groups.
- Integration, as appropriate, from its student information system, PeopleSoft version 9.0/9.2, financial system, PeopleSoft financials version 9.2, and its human resource system, PeopleSoft
Human capital management version 9.2.
-Ongoing technical support services for all service delivery of the system to URI, including ongoing live environment support, performance monitoring, data security systems and procedures, patches, fixes, and upgrades.
(2) All questions must be submitted no later than April 27, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 14,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$