Posted Date : February 19,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1876
Government Authority located in Rhode Island; USA based organization looking for expert vendor for call center support services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide call center support services to state housing for the federal emergency rental assistance program, rent relief state.
- customer service staff shall be accessible through a toll-free number and shall be operational from 8 am-7 pm et Monday through Saturday, except state and federal holidays, during the application period; hours may shift to Monday through Friday after the initial application period and may be shifted again at state housing's discretion depending on call volume and the need for outgoing calls
- provide staff to respond to inquiries using a toll-free number (e.g.1-800 number) that will route calls and messages to customer service representatives working at remote locations.
[C] Eligibility:
Onshore (USA Organizations Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 25,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1876
Government Authority located in Rhode Island; USA based organization looking for expert vendor for call center support services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide call center support services to state housing for the federal emergency rental assistance program, rent relief state.
- customer service staff shall be accessible through a toll-free number and shall be operational from 8 am-7 pm et Monday through Saturday, except state and federal holidays, during the application period; hours may shift to Monday through Friday after the initial application period and may be shifted again at state housing's discretion depending on call volume and the need for outgoing calls
- provide staff to respond to inquiries using a toll-free number (e.g.1-800 number) that will route calls and messages to customer service representatives working at remote locations.
[C] Eligibility:
Onshore (USA Organizations Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 25,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$