Posted Date : February 28,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-31871
Government authority located in Rhode Island, USA; based organization looking for expert vendor for telephone and call center systems upgrade.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide telephone and call center systems upgrade.
- system must be supportable, scalable, and reliable
- solution must be resilient enough to provide continuity of operations during normal operating hours and in the event of a disaster.
- The new system must be functional and supported during a disaster declaration
- The solution must provide both local and long-distance services, and in-network communication
- Compatible with existing call center technologies that may be in use
- Locally inbound and outbound survivable
- Call Conferencing capability
- support day to day functions such as: name changes, password resets, hunt group and call tree / menu setup & maintenance, greeting and menu recording maintenance
- cost and resources necessary to transfer all configurations from the existing systems to the new solution
- properly implemented according to industry standards
- The solution must include any and all communication or telecommunications carrier transport costs.
- Ability for users to be assigned to multiple groups/skills concurrently
- Ability to assign priorities to skills per user
- Ability to transfer a call to a skill/queue
- Ability to process recording through a dictation protocol to search for flagged words and alert staff
- Real time data available at the summary and detail level. Ad-hoc and custom reporting capabilities
- Additional capabilities to be defined during joint discovery and vendor final proposal.
(2) All questions must be submitted no later than March 11, 2020.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 26,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
![]()
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-31871
Government authority located in Rhode Island, USA; based organization looking for expert vendor for telephone and call center systems upgrade.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide telephone and call center systems upgrade.
- system must be supportable, scalable, and reliable
- solution must be resilient enough to provide continuity of operations during normal operating hours and in the event of a disaster.
- The new system must be functional and supported during a disaster declaration
- The solution must provide both local and long-distance services, and in-network communication
- Compatible with existing call center technologies that may be in use
- Locally inbound and outbound survivable
- Call Conferencing capability
- support day to day functions such as: name changes, password resets, hunt group and call tree / menu setup & maintenance, greeting and menu recording maintenance
- cost and resources necessary to transfer all configurations from the existing systems to the new solution
- properly implemented according to industry standards
- The solution must include any and all communication or telecommunications carrier transport costs.
- Ability for users to be assigned to multiple groups/skills concurrently
- Ability to assign priorities to skills per user
- Ability to transfer a call to a skill/queue
- Ability to process recording through a dictation protocol to search for flagged words and alert staff
- Real time data available at the summary and detail level. Ad-hoc and custom reporting capabilities
- Additional capabilities to be defined during joint discovery and vendor final proposal.
(2) All questions must be submitted no later than March 11, 2020.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 26,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$