SW-27365 - USA (Rhode Island) - Telephone and Call Center Software and Service - Deadline October 4,2019

Posted Date : September 05,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-27365
Government Authority located in Rhode Island; USA based organization looking for expert vendor for telephone and call center software and service.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide telephone and call center software and service must be resilient enough to provide continuity of operations during normal operating hours and in the event of a disaster.
- New system must be supportable, scalable, and reliable
- Solution must be resilient enough to provide continuity of operations during normal operating hours and in the event of a disaster
- Solution must provide both local and long-distance services, and in-network communication
- Provide for abbreviated dialling within the network
- Solution must be able to adapt to the dynamic requirements of the state
- Compatible with existing call center technologies that may be in use
• Voicemail
• Voicemail to email
• Multi-lingual call center solution
• Interactive voice response solution
• Call recording solution
• Attendant console
• Call accounting.
(2) All questions must be submitted no later than September 16, 2019.
(3) The term of the contract will be four years.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 04,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$