Vendor needs to provide building energy reporting software and help desk services.– Software that can facilitate the collection of public and private building energy data into a singleplatform, track progress toward goals, and provide portfolio–wide reporting.• Software– Automate the transfer of data from agency Portfolio Manager to the energy reporting software platform;– Be capable of organizing data by reporting year, running data quality tests, and tracking program compliance;– Include a reporting platform to enable the City to analyze data at the building level, the aggregated citywide level, and also on subsets of buildings based on staff–defined tags;– Include a client management system that tracks and manages building owner inquiries and City and vendor responses;– Include a public knowledgebase that provides resources to help building owners understand the program and how to comply.• Enhanced Helpdesk Services– The software shall include a built–in client management system and knowledgebase, the City isseeking enhanced help desk services, whereby the vendor shall take an active role in assisting private building owners with setting up reporting accounts and with reporting, among other responsibilities.– In coordination with the City, communicate program requirements with building owners to support the City’s communications strategy.– Respond to building owner email inquiries within two business days.– Update property records as necessary (contact information, square footage, etc.)– Process requests to add or remove buildings to the covered properties list– Do bulk data clean–up of bad email addresses and report back to City staff about where contact information is missing.
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