Vendor needs to provide 24x7x365 information technology support services to the government authority located in Hopkinton, RI.– Comprehensive server, desktop and network support including real–time technical assistance, monitoring and remedial and preventative maintenance.– Set up new users and perform basic support functions including the installation of PCs, laptops, tablets, printers, scanners, and software.– 24/7/365 monitoring and alerting for all server and network related issues as necessary.– 24/7/365 monitoring and alerting for security and data integrity issues.– Technology planning, vision, operations, security, and high–level evaluation.– Make recommendations for future purchasing and technology needs for the organization and specific departments as needed during the annual budget preparation process.– Regularly assess excess equipment, assist with removing sensitive information, and recommend destruction or disposal when appropriate.– Maintain inventory of all IT–related assets.– Monitoring network and Internet connectivity, reliability, and performance.– Serve as the liaison between the town and third–party vendors for software applications such as accounting, payroll, tax assessing, tax collections, etc.
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