(1) Vendor needs to provide billing services.– Billing administrator to oversee billing and collections related to the agency Emergency Medical Services.– Update billing, collection, and accounts receivable records daily and to ensure the accuracy of transactions posted to the billing database.– Report all contractual adjustments, and record accordingly after the applicable payments have been received.– Provide customer service support for all billing inquiries and requests for information via phone, email and mail.– Transfer aged uncollectible account balances to a Collection Agency and to properly separate and classify these accounts.– Balance out deposited cash for the month.– Properly accommodate those individuals electing to pay the Administrator via credit card.– Coordinate the renewal of contracts and agreements between the agency and the healthcare providers, when necessary.(2) All the questions must be submitted no later than September 25, 2024.(3) The contract period will be for three years.
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