(1) Vendor needs to provide desktop, networking, backup and recovery, and related IT Services to the government authority located in Rhode Island.– Recognizes the changing environment of the technology space and expects that this scope will evolve over the duration of the engagement to match changes in hardware, software and practices.– Executive management but as frequently as needed to address emerging issues. The desktop support activity will perform duties as outlined below.– Provide advice and counsel related to technology needs and trends.– Cybersecurity.– Data retention.– User education and training.– Collaboration tools.– Review and provide input to policies and procedures.– Acceptable internet use.– Use of personal computers and phones.– Email Spam Filtering.– Develop recommendations for hardware selection to support new equipment needs:– Desktops.– Portable computers.– Identify modern technology for efficiencies, ergonomics, and security:– Email scanning– Web filtering– Software Selection and business process reviews:– Accounting integration software– Office 365 and expanding usage– Cybersecurity software– Desktop and laptop troubleshooting, upgrade, and repair– Tablet and cell phone troubleshooting and setup– Determining required hardware specifications and ordering hardware and software– Installation of new computers, servers, Network equipment, monitors, etc.– Web and email domains(2) All questions must be submitted no later than June 21,2024.
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