– Vendor needs to provide a third–party vendor to facilitate all aspects of short–term rental compliance monitoring, 24 x 7 hotline and data reporting service. – Address Identification• Ongoing monitoring of Short–Term Rental websites including major platforms such as Airbnb, VRBO, HomeAway, Booking.com, Flip Key, Expedia, State STR database, etc.• Owner contact information including Name, Address, Phone Number, Email, Property Manager.• Description of the subject property, including the number of bedrooms, parking spaces, occupancy limitations, minimum and maximum rental period.• Update the data every 3–5 days.• Screenshot activity of all listings.• Provide data into listings such as number of bedrooms, number of occupants, rental period.• Online data and map showing rental locations, activity of violations, STR features, trends and compliance.• Ability to generate charts and graphs of the data.– 24 x 7 Reporting Hotline• Provide 24 x 7 web and phone hotline for community citizens to report short term rental complaints for parking, trash, noise disturbances, and illegal short–term rentals.• Mobile enabled online web form for citizens to submit complaints, tips via text, videos, and photos.• 24 x 7 call center for citizens to contact and report complaints verbally.• Recordings of all call center complaints.• Immediate email notifications to the agency staff when complaints are logged.• Automatic outbound IVR calls and SMS messages to permit notifications to emergency contacts notifying them of the complaint.• SMS support for emergency contacts to acknowledge complaints received or resolved with the ability to send notes on the resolution.• Provide on–line database dashboard of the hotline data to enable tracking of complaints, volume, trends, categories of complaints.• Ability to upload comments to each complaint.• Setup and configuration of the online platform to enable citizens to report, confirm and obtain resolution of non–emergency short term rental related complaints.– Compliance Monitoring• Continuous compliance monitoring shall provide up to date information for each identified rental unit and its compliance status.• Provide the agency a weekly report of properties in violation of the agency STR Ordinance, noting the violation type and any previous violations.• Provide configuration of definition specific identifying based on the agency rules and ordinances to assist in compliance status.• Ability for enforcement of non–compliant properties 24 x 7.• Configure enforcement letter templates in PDF fillable form with agency branding and letterhead.• Provide templates for all levels of violation and compliance.• Future monitoring of properties with previous violations.• Setup and configuration of the system to enable ongoing monitoring of our jurisdiction’s short–term rentals for compliance with the applicable registration and permitting requirements.– Address Identification–Setup and Configuration• Setup and configuration of the platform to facilitate the systematic identification of the addresses and owner’s contact information for all short–term rental located in the jurisdiction of the agency.• The agency will provide the data in a format approved by the agency IT Department prior to project kick–off.• All fees for the data transfer shall be borne by the provider of the compliance monitoring software.• Virtual professional training shall be provided by the compliance monitoring software company to agency staff.
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