(1) Vendor needs to provide social media software. – To provide a social media management platform• Monitor and manage multiple social media channels from one platform with an easy–to–navigate dashboard (Facebook, Twitter, LinkedIn, Instagram, and YouTube).• Provide time–delayed posting of different types of content to multiple social networks.• Notify users of scheduling conflicts for posts created on the same channel.• Customize image sizes based types of posts (stories, reels, etc.) on specific platforms.• Upload videos of varying lengths and customize thumbnails for posts and reels.• Track assign conversations to team members and respond in–platform to social interactions.• Post the same content to multiple social networks at once from a single interface.• Mine, aggregate, and summarize actionable information from social media.• Monitor frequency (e.g. trends about follower numbers, impressions, engagement rates, video views, etc.).• Monitor and report follower demographics.• Retroactively mine data.• Measure the sentiment of what is being said in the social cloud.• Identify influencers. Please specify the level of control the company has over defining influencers.• Archive social interactions for analysis and compliance purposes (e.g. time stamp for e–discovery).• Mobile access compatible with all popular mobile browsers.• Smartphone and tablet application for Apple and Android devices.• Access the platform through a PC web browser.• Integrate with social media services through web services/dedicated API connectors. Vendor to provide API reference documents.• If the solution can integrate with any customer relationship management (CRM) solutions.• Define user groups for different roles and responsibilities within the social media management platform.• Easily extend the system in the future with new functionality or modifications to existing functionality.• If the solution can exchange data and interoperate with existing enterprise systems.• Provide how vendor addresses data security.• Provide technical assistance for customer support at least Monday through Friday during business hours, implementation support, training/onboarding sessions for staff prior to go–live, access to an online training library for users.• A copy of the vendor’s standard Service Level Agreement.• A copy of any supplementary information and service levels provided by relevant partners (hosting, customer service, support, etc.)(2) All questions must be submitted no later than May 30, 2024.
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