(1) Vendor needs to provide information technology services to the government authority located in Rhode Island. – To provide full–service support for desktop, networking, backup and recovery, Chief InformationOfficer/IT Management Services support, and on–demand services. – To provide all aspects of IT Support services. This includes Chief Information Officer services in lieu of having Corporation staff performing that function, as well as all aspects of desktop and network support for all technology aspects of the Corporation.– TheCorporation recognizes the changing environment of the technology space and expects that thisscope will evolve over the duration of the engagement to match changes in hardware, software,and practices1. Chief Information Officer / IT Management Servicesi. Strategy – Provide advice and counsel related to technology needs and trends.• Cybersecurity• Data retention• User education / training• Collaboration toolsii. IT Governance – Review and provide input to policies and procedures.• Acceptable internet use• Use of personal computers and phones• Email Spam Filteringiii. Cybersecurity guidance and ongoing support• Provide proactive guidance on emerging technologies and practices suchas zero trust and advanced security technologies.iv. Government–specific knowledge• Manage government Office 365 tenants.• Assist with responding to federal grantsv. Identify modern technology for efficiencies, ergonomics, and security.• Reception area tablet sign–in• Cell Phonesvi. Strategic Guidance and Project Advising for special projects.• Planning for office move and/or redesigns.vii. Software Selection and business process advising• Accounting integration software• Review of CRM platforms and upgrades2. Helpdesk Supporti. Local user Supportii. Infrastructure upkeep / upgradeiii. Manage Disaster recovery and data retention.v. License and warranty management3.Additional Servicesi. Perform on demand emergent services when requested and authorized by the Corporation.ii. Provide tech stack for environment and each user workstationiii. Software Developmentiv. Project management and implementationv. Website & Digital Marketing• Provide ad hoc technical support, development, and enhancements for websites developed in WordPress, and .NET platforms.vi. Web–based Application hosting and support(2) All questions must be submitted no later than May 7, 2024. (3) The contract period will be three years.
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