Vendor needs to provide qualified managed services to the government authority located in Rhode Island.
• Detail the range of managed services you offer, including but not limited to:
• Network management and monitoring
• Data backup and recovery
• Security and threat management
• Help desk and end-user support.
• Cloud services
• Infrastructure management
• IT consulting and strategic planning
• Virtual Environments/VMWare
• Storage
• Service Level Agreements (SLAs):
• Describe the SLAs you offer, including response times, system uptime, and resolution times for different types of incidents.
• Highlight any guarantees or compensation policies in case SLAs are not met.
• Provide a transparent pricing structure for your services.
• Outline any one-time setup fees, ongoing monthly fees, or additional charges for specific services.
• Indicate any volume discounts or contract terms that may apply
• Include a list of current and past clients who can serve as references for your services.
• Provide contact information for at least three references, including the name, organization, position, and contact details.
• Outline your approach to onboarding new clients and transitioning their IT infrastructure to your management.
• Describe your support structure, including the availability of a dedicated account manager and escalation procedures for critical incidents.
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