Vendor needs to provide network transport upgrade service to the government authority located in Warwick, RI.
- Network reliability and high-speed access grows, we require improvements to the network connectivity at the above locations to support the current and future requirements of the city's network operations.
- The solution needs to be flexible as new locations are upgraded or added to the network based on future needs.
- 24x7x365 support via a network operations center, monitoring our network infrastructure.
- Notifications of system outages or disruptions.
- Customer portal for city staff to monitor network utilization and traffic patterns, as well as identifying potential problems, and providing the ability to generate reports.
- Provide details as to your support and monitoring capabilities and procedures, including a copy or
link to your current Service Level Agreement.
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