Vendor needs to provide case management services to assist the city by providing the emergency triage and case management services required to relocate individuals, families, or households displaced when any occupied structure to the government authority located in Providence, RI.
• Outreach and Engagement: Contact and meet individuals and families, often with limited notice, travel required, and generally occurring "after hours."
• Triage and Assessment: Identify the immediate housing-related needs of an individual, family, or household.
• Plan and Implement: Find and secure (where possible) suitable rehousing in a local motel/hotel, with family, shelter, apartment or home. Facilitate referral to Coordinated Entry System for shelter queue if applicable. (Where eligible, the City may provide displaced households with up to 30-days of relocation assistance to a pre-approved hotel/motel or other suitable housing option.)
• Coordinate: Provide move-in assistance for new housing arrangements.
• Monitor and Evaluate: Identify the need for, and refer to, ongoing or long-term housing support.
• Referrals to social services: connect individuals with the agencies most able to provide needed services and ensure clients are equipped to complete required applications (ex. food or fuel assistance, home repair assistance, or the like) while displaced.
• Assistance with timely completion of housing applications and housing navigation (if re-occupancy of existing housing is ultimately found to not be possible and suitable alternative housing must be identified).
• Assistance with applications for public assistance, including but not limited to: SNAP, rental assistance, diversion or housing problem solving assistance, Medicaid or other health coverage, and SSI/SSDI (if needed) to ensure ongoing stability of the family or individual.
• Serve as liaison between individuals, families, or households and the city department of inspections and standards, housing court, and alternate temporary, transitional, and/or permanent housing relocation accommodation provider (hotel/motel, shelter, or landlord) as needed.
• Provide timely case notes and updates to City to inform court hearings.
• Capture household data to the extent practicable (income level & demographic data) for reporting purposes using a City-approved reporting format.
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