(1) Vendor needs to provide learning management system.
- Provide a single learning management system suite that includes both a learning management system and a learning content management system that will work in tandem to manage and modernize our learning and development services.
- Administration:
• Create a learner experience that encourages user participation, offers easy account set up, self-serve reporting, intuitive/logical navigation to access course content and general information quickly. This is critical to reduce any resistance to e-learning and will support change management initiatives.
• Learner profile/portal must be easily accessible to the end-user and administrator. The learner must be able to access their profile when they sign in, the information must be easy to read and contain information unique to the learner.
• Ability to organize employees into learning groups based upon their job title, tasks, and department/division assignment and is able to link training options to individual performance evaluations.
• Ability to create personalize learning paths that address specific skill gaps and learning needs through a variety of eLearning tools and resources.
• Offers features such as online chats, discussion forums, user groups, built-in messenger, journals, wikis and blogs
• Ability to assign reports and user groups controls to specific levels of management and leadership within sections, divisions, departments and Town wide and allow/restrict user and course data by setting system privileges.
• Utilize the LMS for compliance training, professional development, product training, link training to annual performance evaluations Goals, onboarding and succession planning and special announcements. Announcements will be created, modified, and posted on either the Home Page or learner's profile page.
• Technical support for end-users is critical for participation, satisfaction levels, and return rates. Technical support must be accessible, responsive and helpful.
- Documentation, Tracking and Reporting:
• Analyzes learning patterns by offering a degree of predictive analytics that provides scorecards, dashboards, and program evaluation reports used to compare benchmarks/goals, assess program effectiveness, and demonstrate the impact of learning on business or HR goals.
• Create customer reports, ad-hoc and standard system reports that will develop key metric reports to share with leaders and key stake holders.
• Ability to generate reports including but not limited to activity reports, coursewise status reports, course completion reports, participation reports, evaluation reports, user details reports, course accessing time log reports, activity reports, and quiz/assessment reports
• Ability to update users from our current payroll system.
- Content and Content Delivery:
• Content must be searchable in a variety of ways. Content Catalog should identify new, popular and featured content as applicable.
• Unlimited access to full off-the shelf content library.
• Course content that allows employees to receive training that aids in acquiring certain certifications.
• Blended learning is a critical learning modality. The LMS solution must be able to manage all aspects of training programs that go into blended learning.
• Provides content delivery that allows for both off-the-shelf content and custom-built content.
- Integration, Data Migration:
• Product must be able to integrate with other human capital management systems such as hris, performance management, payroll and applicant tracking systems; including data migration.
- Platform/Connectivity:
• Deliver training and learning resources from one centralized platform that offers a cloud- based solution.
• Accessibility across devices. Learners must be able to access courses and information on different devices and operating systems: PCs (Windows, iOS, Chrome book), tablets, Smartphones.
(2) All questions must be submitted no later than April 4, 2023.
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