(1) Vendor needs to provide information technology services for to provide full-service support for desktop, web, networking, backup and recovery and related services to the government authority located in Providence, RI.
- Security
- Data retention
- User education and training
- Collaboration tools - Acceptable internet use
- Use of personal computers and phones
- Email spam filtering
- Offsite and on-premises backups for disaster recovery.
- Desktops
- Portable computers
- Printers
- Tablets
- Servers
- Networking equipment
- Dual monitors
- Email scanning
- Web filtering
- Troubleshoot, set up, upgrade and repair laptops, tablets and cell phones.
- Determine required hardware specifications and order hardware and software.
- Set up of new computers, servers, network equipment, monitors, peripherals.
- Handle intrusions (viruses, spam, malware)
- Printer setups, maintaining the print server.
- Update operating systems (computers, cell phones, etc., as applicable)
- Monitor data backups - Barracuda Echo
- Local and cloud backup of server.
- Web and email domains.
- SSL certificates for websites
- Barracuda Echo platform backup and recover.
- Barracuda Email spam filter.
- Adobe Cloud
- Phone system
- Office 365 - Providence Innovation pavilion installation and support.
- Providence Innovation WIFI access and support.
(2) All questions must be submitted no later than March 9, 2023.
(3) The contract term will be three years.
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