Posted Date : December 22,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-64822
Government Authority located in Rhode Island; USA based organization looking for expert vendor for hosted phone system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide hosted phone system.
- Provide a UCaaS and CCaaS solution, migration, and setup services.
- Responsible for all discovery, planning, configuration, migration, and testing of all requirements
- Provide agency with complete documentation for the system design, administrative procedures, user guides, and implementation.
- Provide both user and Administrative training to agency staff.
- Service Level Agreement of 99.999% uptime
- 24x7 Support with 4 weeks of expedited go live support
- Geo-redundant data centers
- CCaaS
- 24 Agents
- The ability for one agent to be in multiple teams
- Unlimited Incoming and Outgoing Calls
- Inbound and Outbound Call Queues
- Queue Priority Customization
- Skill-Based Routing for Agents - Customizable Wrap-up and Auxiliary Codes
- Customizable delay after each queue call
- UCaaS
- 45 Users (Includes 24 CCaaC users)
- Encrypted voicemail to email as an audio attachment
- Ability to forward calls to any external number
- Desktop and mobile application for calls and voicemail
- Admin ability to add and change users, extensions, names, and provision phones
- Recording
- Recordings are to be encrypted in transit and at rest.
- Ability to download recordings in bulk to local servers for retention
- Ability to record all incoming and outgoing queue calls
- Reporting
- Separate outgoing and incoming data
- Agent Availability
- Separate agent and queue data
(2) All questions must be submitted no later than December 28, 2022.
[C] Eligibility:
Onshore (USA Organizations Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 04,2023
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-64822
Government Authority located in Rhode Island; USA based organization looking for expert vendor for hosted phone system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide hosted phone system.
- Provide a UCaaS and CCaaS solution, migration, and setup services.
- Responsible for all discovery, planning, configuration, migration, and testing of all requirements
- Provide agency with complete documentation for the system design, administrative procedures, user guides, and implementation.
- Provide both user and Administrative training to agency staff.
- Service Level Agreement of 99.999% uptime
- 24x7 Support with 4 weeks of expedited go live support
- Geo-redundant data centers
- CCaaS
- 24 Agents
- The ability for one agent to be in multiple teams
- Unlimited Incoming and Outgoing Calls
- Inbound and Outbound Call Queues
- Queue Priority Customization
- Skill-Based Routing for Agents - Customizable Wrap-up and Auxiliary Codes
- Customizable delay after each queue call
- UCaaS
- 45 Users (Includes 24 CCaaC users)
- Encrypted voicemail to email as an audio attachment
- Ability to forward calls to any external number
- Desktop and mobile application for calls and voicemail
- Admin ability to add and change users, extensions, names, and provision phones
- Recording
- Recordings are to be encrypted in transit and at rest.
- Ability to download recordings in bulk to local servers for retention
- Ability to record all incoming and outgoing queue calls
- Reporting
- Separate outgoing and incoming data
- Agent Availability
- Separate agent and queue data
(2) All questions must be submitted no later than December 28, 2022.
[C] Eligibility:
Onshore (USA Organizations Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 04,2023
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$