Posted Date : November 23,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : BILLING-1769
Government Authority located in Providence, Rhode Island; USA based organization looking for expert vendor for false alarm tracking and billing services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide false alarm tracking and billing services to the government authority located in Providence, RI.
- Provide an electronic database to track all security alarm registrations.
- Track false alarm responses as provided by the city and alarm registration status (such as active, suspended or revoked) using the database.
- Make registration, false alarm and registration status data available for import and export to and from the city and alarm companies in Microsoft Excel format. Provide the city with electronic lists or reports of new registrations and changes of registration status on an as-needed basis.
- Generate and mail false alarm notifications, billings and registration status change notifications to individuals and businesses.
- Provide a toll-free citizen customer support telephone line. Such services shall not be outsourced and shall be conducted by the selected vendor. Customer service personnel must have experience in handling the administration aspects (including tracking and billing) of the program and the service must be able to support any citizens' inquiries about the city's alarm ordinance, registrations, fines, etc. Provide continuing education programs for alarm users and alarm companies.
- Provide online registration and account status capabilities.
- Provide a system that allows for the tracking and permitting of alarm dealers and alarm agents. The system should also have the capacity to maintain contact and other relevant information for individual companies and technicians.
- Provide a system that allows for seamless integration of computer interfaces to include Computer Aided Dispatch (CAD) and any other alarm processing and financial systems that may be involved.
- Provide a system that fully integrates a hearing and appeal system that allows for the adjudication of any action for any account.
- The vendor shall supply a system that allows for the creation of financial, management and statistical reports.
- The vendor shall supply a system that provides a secure web-based, fully interactive alarm registration and update and renewal process, the ability to make online false alarm payments and have the capacity for alarm companies to review their customer alarm performance and users can access online alarm trainings.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: December 05,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : BILLING-1769
Government Authority located in Providence, Rhode Island; USA based organization looking for expert vendor for false alarm tracking and billing services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide false alarm tracking and billing services to the government authority located in Providence, RI.
- Provide an electronic database to track all security alarm registrations.
- Track false alarm responses as provided by the city and alarm registration status (such as active, suspended or revoked) using the database.
- Make registration, false alarm and registration status data available for import and export to and from the city and alarm companies in Microsoft Excel format. Provide the city with electronic lists or reports of new registrations and changes of registration status on an as-needed basis.
- Generate and mail false alarm notifications, billings and registration status change notifications to individuals and businesses.
- Provide a toll-free citizen customer support telephone line. Such services shall not be outsourced and shall be conducted by the selected vendor. Customer service personnel must have experience in handling the administration aspects (including tracking and billing) of the program and the service must be able to support any citizens' inquiries about the city's alarm ordinance, registrations, fines, etc. Provide continuing education programs for alarm users and alarm companies.
- Provide online registration and account status capabilities.
- Provide a system that allows for the tracking and permitting of alarm dealers and alarm agents. The system should also have the capacity to maintain contact and other relevant information for individual companies and technicians.
- Provide a system that allows for seamless integration of computer interfaces to include Computer Aided Dispatch (CAD) and any other alarm processing and financial systems that may be involved.
- Provide a system that fully integrates a hearing and appeal system that allows for the adjudication of any action for any account.
- The vendor shall supply a system that allows for the creation of financial, management and statistical reports.
- The vendor shall supply a system that provides a secure web-based, fully interactive alarm registration and update and renewal process, the ability to make online false alarm payments and have the capacity for alarm companies to review their customer alarm performance and users can access online alarm trainings.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: December 05,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$