Posted Date : May 12,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-56770
Government authority located in Rhode Island, USA; based organization looking for expert vendor for cloud based telephone system.
[A] Budget: looking For Proposal
[B] Scope of Service:
(1) Vendor needs to provide cloud based telephone system.
- Be easy to use and maintain
- solution must be capable of routing inbound, outbound, and internal calls
- solution must have a conference bridge feature to allow users to call into a conference number and join a meeting.
- solution must provide high quality voice with minimal latency
- solution must allow Town staff to design a simple and easy-to-use voice menu
- During business hours, calls to the main phone number will be answered by an automated attendant. The automated attendant must allow a caller to press “0” for the operator
- After hours, calls to all listed phone numbers will be answered by an automated attendant
- solution must allow a user to pick up an external call, internal call, or a call on-hold. The solution must allow a user to pick up a call on-hold from any internal extension
- solution must allow phones to be grouped together.
- solution must allow a call to be transferred to another internal extension or external phone Number
- solution must allow a call to be auto-routed to another internal extension. The solution must allow a call to be auto-routed to an external number, such as a cellphone
- solution must allow a call to be put on hold, and then be answered from the same or different internal extension.
- solution must be able to have a configurable call stack option that allows for 2 lines or more.
- solution must provide a speakerphone feature on all phones.
- voicemail system included in the solution must allow unified messaging and integrate with Office Outlook 365
- solution must allow external callers to dial directly to individual phone numbers without intervention by a live operator or automated attendant
- solution must allow users to view the phone number and its associated staff name for all internal calls.
- solution must allow voicemail messages to be automatically converted into an audio file or text file and sent to a user’s email account.
(2) All questions must be submitted no later than May 13, 2022.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 20,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-56770
Government authority located in Rhode Island, USA; based organization looking for expert vendor for cloud based telephone system.
[A] Budget: looking For Proposal
[B] Scope of Service:
(1) Vendor needs to provide cloud based telephone system.
- Be easy to use and maintain
- solution must be capable of routing inbound, outbound, and internal calls
- solution must have a conference bridge feature to allow users to call into a conference number and join a meeting.
- solution must provide high quality voice with minimal latency
- solution must allow Town staff to design a simple and easy-to-use voice menu
- During business hours, calls to the main phone number will be answered by an automated attendant. The automated attendant must allow a caller to press “0” for the operator
- After hours, calls to all listed phone numbers will be answered by an automated attendant
- solution must allow a user to pick up an external call, internal call, or a call on-hold. The solution must allow a user to pick up a call on-hold from any internal extension
- solution must allow phones to be grouped together.
- solution must allow a call to be transferred to another internal extension or external phone Number
- solution must allow a call to be auto-routed to another internal extension. The solution must allow a call to be auto-routed to an external number, such as a cellphone
- solution must allow a call to be put on hold, and then be answered from the same or different internal extension.
- solution must be able to have a configurable call stack option that allows for 2 lines or more.
- solution must provide a speakerphone feature on all phones.
- voicemail system included in the solution must allow unified messaging and integrate with Office Outlook 365
- solution must allow external callers to dial directly to individual phone numbers without intervention by a live operator or automated attendant
- solution must allow users to view the phone number and its associated staff name for all internal calls.
- solution must allow voicemail messages to be automatically converted into an audio file or text file and sent to a user’s email account.
(2) All questions must be submitted no later than May 13, 2022.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 20,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$