Posted Date : April 05,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-55251
Government authority located in Rhode Island, USA; based organization looking for expert vendor for customer service software.
[A] Budget: looking For Proposal
[B] Scope of Service:
Vendor needs to provide customer service software that allows for intake of customer service inquiries on the website and a back end system to track, respond, and report out on inquiries.
- system must have dashboard capabilities to show inquiries based on different data fields, such as division, type of inquiry, staff member, dates, etc.
- system must be able to provide automated reports and sort data on a granular level.
- system must allow for at least five standard reports to be defined at configuration time.
- system needs to notify the appropriate staff person via email
- Customers would receive an acknowledgement email. Staff need to track multiple data fields, all communication and resolution
- System must be able to escalate inquiries, provide automatic notifications to additional staff members if responses are overdue, integrate with Outlook email, and integrate with social media, including Facebook and Twitter.
- system would be able to translate both Spanish and English via email to support staff and customers that do not speak the same language.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 29,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-55251
Government authority located in Rhode Island, USA; based organization looking for expert vendor for customer service software.
[A] Budget: looking For Proposal
[B] Scope of Service:
Vendor needs to provide customer service software that allows for intake of customer service inquiries on the website and a back end system to track, respond, and report out on inquiries.
- system must have dashboard capabilities to show inquiries based on different data fields, such as division, type of inquiry, staff member, dates, etc.
- system must be able to provide automated reports and sort data on a granular level.
- system must allow for at least five standard reports to be defined at configuration time.
- system needs to notify the appropriate staff person via email
- Customers would receive an acknowledgement email. Staff need to track multiple data fields, all communication and resolution
- System must be able to escalate inquiries, provide automatic notifications to additional staff members if responses are overdue, integrate with Outlook email, and integrate with social media, including Facebook and Twitter.
- system would be able to translate both Spanish and English via email to support staff and customers that do not speak the same language.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Onsite and Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 29,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$