Posted Date : May 26,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-44381
Government authority located in Rhode Island; USA, based organization looking for expert vendor for ticketing system and asset management system.
[A] Budget: looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide ticketing system and asset management system to have the two systems integrated to better support our users.
- help desk ticketing and asset management systems, we want the winning system to have the availability to natively offer a facilities management feature that is also tied into the asset management feature
- Cloud hosted platform in compliance with FERPA, COPPA, and any other Federal and Rhode Island laws governing student data
- Allows for people to enter tickets with or without accounts
- Offers unlimited agents/technicians and no limit of the number of assets
- ability to assign assets to users, rooms, buildings, and locations and have the ticket system allow the user to select what asset they are entering a ticket about
- Allows for CSV importing of all current asset information
- mobile device application for Apple/Android that can both access the ticketing and the asset management software
- Can use the native mobile application to scan in or out assets in the asset management inventory
- Supports workflows that allow users to assist themselves before needing to enter a ticket through a knowledge base, link libraries, videos tutorials, and other media
- built-in remote support software to aid technicians in supporting end users
- built-in scheduling and chat features to aid technicians in support end users
- Assets that should allow for the input of financial information like PO number, funding source, date of purchase, and date of invoice/payment,
- Asset history tracking that allows technicians to see all actions ever taken on an asset
- Allows for the inventory of spare hardware parts like cables, adapters, mouse, keyboards, and other peripherals and accessories to be recorded with the ability to see total year to date of items in use, inventory levels, and overall monies used.
(2) All questions must be submitted no later than June 3, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 08,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-44381
Government authority located in Rhode Island; USA, based organization looking for expert vendor for ticketing system and asset management system.
[A] Budget: looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide ticketing system and asset management system to have the two systems integrated to better support our users.
- help desk ticketing and asset management systems, we want the winning system to have the availability to natively offer a facilities management feature that is also tied into the asset management feature
- Cloud hosted platform in compliance with FERPA, COPPA, and any other Federal and Rhode Island laws governing student data
- Allows for people to enter tickets with or without accounts
- Offers unlimited agents/technicians and no limit of the number of assets
- ability to assign assets to users, rooms, buildings, and locations and have the ticket system allow the user to select what asset they are entering a ticket about
- Allows for CSV importing of all current asset information
- mobile device application for Apple/Android that can both access the ticketing and the asset management software
- Can use the native mobile application to scan in or out assets in the asset management inventory
- Supports workflows that allow users to assist themselves before needing to enter a ticket through a knowledge base, link libraries, videos tutorials, and other media
- built-in remote support software to aid technicians in supporting end users
- built-in scheduling and chat features to aid technicians in support end users
- Assets that should allow for the input of financial information like PO number, funding source, date of purchase, and date of invoice/payment,
- Asset history tracking that allows technicians to see all actions ever taken on an asset
- Allows for the inventory of spare hardware parts like cables, adapters, mouse, keyboards, and other peripherals and accessories to be recorded with the ability to see total year to date of items in use, inventory levels, and overall monies used.
(2) All questions must be submitted no later than June 3, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 08,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$