Posted Date : January 07,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-2395
Government authority located in Rhode Island; USA based organization looking for expert vendor for information technology support services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide information technology (IT) and computer support services will include ongoing support and coordination with staff to ensure proper implementation of new technology, general management and operation, along with maintenance and/or troubleshooting of existing systems to the government authority located in Rhode Island.
- These services include system and staff support as well as technical and expert support as described below. It is intended that services will be deployed on an on-call basis, either using hourly rates or through a negotiated scope and fee (both of which would be provided post selection), depending upon the magnitude of the service being solicited.
1. System and Staff Support: - Services shall include extension of staff for the IT Department as needed during staff outages and technical support as needed or during project deployment. RIAC will work with the selected firm to develop appropriate backup and succession planning for key functions within the IT environment. The selected firm and key team members will be expected to understand RIAC systems and architecture, including network, prior to providing services such as backup staffing, making recommendations for improvements, monitoring performance, troubleshooting and providing customer service as necessary. 2. Technical and Expert Support: - Technical and expert support may be necessary from time to time in the airport environment. Examples of such support may include, but are not limited to:
1. Web Page Update and Content Management
2. Knowledge Management and Communication
3. Data and Database Administration, Integration, Management and Transformation
4. Business Intelligence, Analysis, and Reporting
5. Systems Development, Testing, and Implementation
6. Systems Administration, Integration, Operations, and Testing
7. Management Support
8. Leveraging In-place and emerging technologies
9. Project Management
10. Business, Process and Data Analysis
11. Application Development (Programmer, Web Developer, Business Analyst)
12. Server Administration and Architecture
13. Desktop Support
14. Network Design, Technician and Architecture
15. Security System Architect, Technician, Analyst
16. Mobile Application Development and Maintenance
17. Windows System Administration
18. Business Continuity and Disaster Recovery
19. Cyber Security Expertise
20. Copper and Optical Fiber
21. Telephony
22. Public Announcement System
23. 800 MHz Radio Systems
24. CCTV Systems
25. Parking Systems
26. Baggage Handling Systems
27. Security and Access Control
28. Storage Area Network and Network Attached Storage
29. Uninterruptible Power Supply
30. Microsoft O365
31. Information Technology Infrastructure Library
32. Transmission Control Protocol/User Datagram Protocol
33. Shell and Windows Batch Programming
(2) All question must be submitted no later than January 15, 2020.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 04,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-2395
Government authority located in Rhode Island; USA based organization looking for expert vendor for information technology support services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide information technology (IT) and computer support services will include ongoing support and coordination with staff to ensure proper implementation of new technology, general management and operation, along with maintenance and/or troubleshooting of existing systems to the government authority located in Rhode Island.
- These services include system and staff support as well as technical and expert support as described below. It is intended that services will be deployed on an on-call basis, either using hourly rates or through a negotiated scope and fee (both of which would be provided post selection), depending upon the magnitude of the service being solicited.
1. System and Staff Support: - Services shall include extension of staff for the IT Department as needed during staff outages and technical support as needed or during project deployment. RIAC will work with the selected firm to develop appropriate backup and succession planning for key functions within the IT environment. The selected firm and key team members will be expected to understand RIAC systems and architecture, including network, prior to providing services such as backup staffing, making recommendations for improvements, monitoring performance, troubleshooting and providing customer service as necessary. 2. Technical and Expert Support: - Technical and expert support may be necessary from time to time in the airport environment. Examples of such support may include, but are not limited to:
1. Web Page Update and Content Management
2. Knowledge Management and Communication
3. Data and Database Administration, Integration, Management and Transformation
4. Business Intelligence, Analysis, and Reporting
5. Systems Development, Testing, and Implementation
6. Systems Administration, Integration, Operations, and Testing
7. Management Support
8. Leveraging In-place and emerging technologies
9. Project Management
10. Business, Process and Data Analysis
11. Application Development (Programmer, Web Developer, Business Analyst)
12. Server Administration and Architecture
13. Desktop Support
14. Network Design, Technician and Architecture
15. Security System Architect, Technician, Analyst
16. Mobile Application Development and Maintenance
17. Windows System Administration
18. Business Continuity and Disaster Recovery
19. Cyber Security Expertise
20. Copper and Optical Fiber
21. Telephony
22. Public Announcement System
23. 800 MHz Radio Systems
24. CCTV Systems
25. Parking Systems
26. Baggage Handling Systems
27. Security and Access Control
28. Storage Area Network and Network Attached Storage
29. Uninterruptible Power Supply
30. Microsoft O365
31. Information Technology Infrastructure Library
32. Transmission Control Protocol/User Datagram Protocol
33. Shell and Windows Batch Programming
(2) All question must be submitted no later than January 15, 2020.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 04,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
